As a private tenant, if you have an issue with damp you should contact your landlord or agent in the first instance. Depending on the urgency, allow up to 14 days for the issue to be investigated.
If your landlord does not respond to your verbal requests for repairs to be carried out, we suggest that you follow up the request in writing. The following letter can be adapted for you to use.
Emails, text messages, screen shots and photos are often the best way to notify the landlord, and our templates can be adapted for those formats.
We recommend that you keep a copy of any letters, emails or messages you send to your landlord for your records.
If your landlord refuses to carry out essential repairs and they have not responded to your spoken and written requests, please contact pshousing@elmbridge.gov.uk. We can talk to your landlord on your behalf or take action against them. We may also send out an officer to check the property is safe.
You can also read our Damp and Mould Action Plan (PDF, 185KB) to see how we are tackling the issues surrounding damp, condensation and mould.